Privacy Policy – SoolMate
Last Updated: 09/01/2025
SoolMate (“App,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile dating application available on the Google Play Store. By using SoolMate, you agree to the practices described in this Policy.
1. Eligibility & Child Safety
SoolMate is intended for users 18 years and older only.
We do not knowingly collect, store, or process information from anyone under 18 years of age.
If we discover that a minor has provided personal data, we will delete it immediately.
We fully comply with Google Play Families Policy & Child Safety Standards.
2. Information We Collect
When you use SoolMate, we may collect the following types of information:
a) Information You Provide
Name, email address, phone number, or other identifiers when creating an account.
Profile information, including photos, bio, interests, and preferences.
Messages, posts, and interactions shared with other users.
b) Automatically Collected Information
Device information (model, OS version, unique device identifiers).
Log information (IP address, app usage data, crash logs, diagnostics).
Location data (with your explicit permission).
c) Payment Information
Subscription and in-app purchase transactions are processed securely by Google Play Billing.
We do not store your complete payment card details.
3. How We Use Your Information
We use collected information to:
Provide and improve SoolMate’s features and services.
Personalize your experience and suggest matches.
Facilitate secure communication between users.
Process payments and manage subscriptions.
Detect, prevent, and address fraud, abuse, or safety concerns.
Comply with legal and regulatory obligations.
4. Sharing of Information
We do not sell your personal information. We may share information in these cases:
With your consent – e.g., when you share your profile publicly.
Service providers – trusted third parties who assist with hosting, analytics, and security.
Legal compliance – when required by law, regulation, or to protect user safety.
Business transfers – if we merge, sell, or transfer our business, your data may be included.
5. Data Security
We use encryption, firewalls, and access controls to safeguard your data.
While we take strong precautions, no method of transmission is 100% secure. Use the App responsibly.
6. Your Rights & Choices
You may update or delete your account information at any time through the App settings.
You can revoke location permissions at the device level.
You may request data deletion by contacting us at privacy@soolmateapp.com.
7. Retention of Information
We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
8. Third-Party Services
SoolMate may include links or integrations with third-party websites or services. Their privacy practices are governed by their own policies, not ours.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with the “Last Updated” date. Continued use of the App means you accept any changes.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: